1-800 We Answer purchases AnswerCustomer.com Answering Service 

(New York, New York, April 9, 2008) 1-800 We Answer, an industry leading national answering service provider since 1969, purchased Answering Service AnswerCustomer.com.  1 -800 We Answer provides businesses throughout the US and overseas with a professional answering service and a complete state-of-the-art call center from its national headquarters in New York City in midtown Manhattan.   

1-800 We Answer will use the power of the Answer Customer brand name to actively promote three areas of their business answering service segments. These areas include including remote reception or virtual receptionist services, specialized medical answering services, and answering services for customer service, including trouble-ticket creation. 

President & CEO, Robert Porter stated, “Answer Customer’s trouble ticket creation system will allow more manufacturers an easy way of responding to their customers’ concerns about product issues. We can create a seamlessly integrated customer service solution that’s easily affordable for manufacturers and retailers not only in the United States, but world-wide. Off-shore manufacturers will now be able to be in better contact with their products’ buyers, and can easily track product issues and respond more quickly to both their vendors and individual consumers. Not enough manufacturing and service companies know how much time and money we can save them by helping them handle their defective and repair related status calls. Many business owners tend to forget that our answering service live operators are fully capable of providing excellent customer service to their customers. Companies don’t have to create an expensive internal solution, or turn to more expensive forms of customer service outsourcing.”  

 Another Answer Customer core service is providing 100 % HIPPAA compliant answering services and other telecommunications services to the medical community. Answer Customer’s medical answering service capabilities can be extended beyond answering private practice telephone lines off-hours. “More clinics and hospitals need telephone traffic control, “continued Mr. Porter. “And they are beginning to realize that answering services like Answer Customer have the capability of providing full inbound telephone switchboard services for small and large facilities alike. “        

1-800 We Answer plans to leverage the Answer Customer’s innovative answering service features to emphasize how medical practices, manufacturers or any company can improve relationships with their callers.