Our state of the art Answering Service includes following services:

• Call Center answering, processing and dispatching

• Medical answering services

• Receptionist service

• Inbound customer service calls including web access to update your client information

• Message center that includes call answering, screening and messaging

• Appointment reminder and confirmation calls

• Customer/patient help desk

Our service representatives serve as the front door to your organization. We use the latest technology to assist your medical practice. Answer Customer has the expertise and experience to assist you in your telecommunications needs.

We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately. Our highly dedicated and talented management team is composed of individuals with diverse backgrounds in technology support and call center operations.

Answer Customer’s staff members are well trained professionals, screened and sensitive to the medical nature and importance of each incoming call. Our medial answering service thoroughly verifies emergency call situations. We understand the value of your privacy and time away from the office and will only contact and dispatch any call to you if we genuinely determine it to be an emergency call. Our supervisory staff checks each call manually to determine the level of importance, and if in fact, you should be contacted. We of course have your patients’ interest in mind, but also what to protect your valuable time away from your practice. We are always attentive to the needs of your patients.

Our medical answering service offers medical professionals many options to access their messages; via mobile phone, PDA, e-mail, paging, fax, or voicemail. And we can even leave multiple voicemail messages for other members of your staff to hear so they stay as informed as you if you so instruct us to do so.

Providing you with a reliable medical answering service and one that takes accurate messages is of prime importance. Whether it’s regarding setting an appointment, confirmation of an appointment, lab result protocol, prescription dispatch, or handling and dispatching that true emergency call to you, we take our role in helping you very seriously.

Answer Customer medical answering service offers a voicemail first option, which saves you time and money. Of course all your patients will have the option to be transferred to one of our skilled live operators if necessary.

For nearly 40-years, 1-800- We Answer, the company that owns and manages, Answer Customer, has provided industry leading medical answering services to thousands of doctors, dentists and medical practices throughout the US. We are proud of our reputation for reliability and professionalism.

We offer our customers a fairly priced and flexible medical answering service. And we provide our services when you need them; on a part-time or full-time basis, after hours, on weekends, 24/7 or even 365-days a year. Answer Customer is here to help you and simply your telecommunication needs.